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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good and easy.

Service

First class service from the friendly team.

Service

If it was a bit cheaper, you would get 5 stars

Service

quite promp on arrival but expensive and unfinished

Service

long list of items I wanted checked, along with recall work - completed within 5 hours of dropping it off with them on a very busy Friday. Staff were friendly and communicative, answering all of my questions.

Service

Always ready to meet you on arrival and deal with your every need.

Service

Car booked in am and waiting for MOT. Icon on dashboard then showed SERVICE. Was advised I needed full engine oil change so arranged whole day. Service dept rang to say service unnecessary until next year. Car passed MOT.

Service

Was left waiting for 20minutes after the receptionist told me to take a seat, but then didn't tell anyone I had arrived for a service. I then had to find another staff member to serve me after waiting.

Service

As above - key is to be clear in your comms and meet my expectations - you did!

Service

Because the staff at the Hailsham branch are always very polite and helpful !

Service

I took my car in for 1st service, drove less than 20 miles, warning on the car screen. 'Fill up with oil'! Oil leak, told it was an oil seal on the filler cap, I do not believe that.

Service

Fantastic customer service

Service

The guys in the service department were friendly, courteous and knowledgable throughout and made the experience hassle free by booking a courtesy car at very short notice to enable the warranty work to be completed

Service

The process broke down. If it had been done as advised I would not have been delayed. I was given a courtesy car though.

Service

I did have a slight issue when booking car in with the department however this was quickly sorted out and the work was done and explained well

Service

Water leak mostly fixed, we hope. Not sure yet. What was odd was to report that brake pads were very low, but not give me enough time to authorise that work before delivering the car back to me.

Service

The final cost was as quoted. Car returned cleaned. Car available on time.

Service

Time given for service and waiting was accurate. Reception and staff always exceeds service

Service

Check in was efficient . Update efficient and collection very efficient

Service

good service - times & price as quoted

Service

Car is running too hot after aircon condenser and idler pulley replacement.

Service

See reasons to previous question

Service

The work was completed on time as arranged.

Service

Explained fully the procedure, time it would take and cost. An added bonus was cost cheaper than quoted

Service

Good, friendly service. Time to suit me. Easy drop off and collect. Car washed at same time foc.

Service

Welcomed and kept informed.

Service

The pick up of my car was very well communicated via phone message to introduce himself and accurately predict what time he would arrive ( Bill ) But customer service were not really so on the ball at times and gave contradictory information

Service

I was misinformed about the servicing requirement at the time of booking etc but this was sorted out in a friendly, helpful and considerate manner by Derek Ashford who redeemed the situation well

Service

See above. The car was serviced correctly. The MOT was done correctly. It was all the other things around the edge that failed badly.

Service

Communication and updates so I knew the whole situation.

Service

They keep you updated how the works are going

Service

Car was serviced on time with minimal fuss or delay

Service

I liked the fact that service and repairs communicated together

Service

Met my expectations.

Service

Staff usually got their finger on pulse

Service

I booked the service online and chose a specific service based on what I could budget for that month. When at the centre the service that was listed on the work sheet was a full, and much more expensive, service.

Service

Because you did what you said and on time

Service

Would have given maximum score but service indicator was not updated on the dash board and I have to return for that to be completed.

Service

Service team and work were very good. Complimentary vehicle wash was mediocre.

Service

Very happy Chandlers was able to fit me in at short notice to undertake my end of warranty check. However I was promised a call back after it was discovered my alloy wheels have corrosion and whether these would be covered by the warranty. No call !

Service

Friendly efficient staff, loyal customer recognition.

Service

the time taken was rather more than promised

Service

So we'll looked after.

Service

No problem with the service /MOT - Car Valet more dissatisfied as I paid for the additional valet and the car windows were not clean and the bodywork had streaks .

Service

My car was collected and returned at the times stated and was very satisfied

Service

They carried out an additional service requirement to save me another appointment in a month or and were generally extremely helpful.

Service

Very helpful and attentive staff

Service

Every endeavour to be efficient.

Service

When I rang to book the first service I was told I did not have a service package despite buying this from the company. However this was quickly sorted out and everything went fine from then on.

Service

Nothing not to like other than the cost

Service

The recall was done , curtesy car supplied

Service

Service carried out within time and vehicle presented back to the customer in a clean and most acceptable standard.

Service

Staff very helpful.

Service

The entire process was slow and methodical. All options were explained and fair negotiations took place.

Service

MOT passed and other items carried out well.

Service

Actual service very good but see comments above which detracts severely from overall experience.

Service

Work carried out promptly. Good feedback via vehicle health check.

Service

Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced

Service

Just not hitting the mark!

Service

Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?

Service

Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!

Service

Always keeping me up to date when I bring my car in!

Service

Perfect.

Service

The service dept is always first class

Service

Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.

Service

The problem was solved and each time the car got washed too - saved me a lot of time.

Service

My service was completed promptly and without any hassle

Service

The service on my car was of a high standard so nothing more to say.

Service

Service at Chandlers is never in doubt

Service

The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.

Service

Phone call to discus service requirements. Video to show situation at various points

Service

Not always confident that service items are carried out correctly

Service

It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)

Service

Polite and efficient staff

Service

Job professionally completed.

Service

Felt it was not investigated thoroughly. Vehicle given back to me very quickly.

Service

I decided to purchase the model as it fitted most of my criteria. I informed the sales person that I would need to use chains on the car as I ski. After purchase the owner manual tells me that I cannot use chains on the model I purchased.

Sales

Quick response, efficiency in dealing with our enquiry and professional from start to finish.

Sales

I felt like I well looked after and that my continued custom was valued. The team were committed to working out a deal. This would make me want to continue using Chandlers time again.

Sales

I turned up on a Saturday without booking an appointment and it was busy but I was met straight away and I was there for a few hours and didn't feel rushed or in the way

Sales

Quick professional service

Sales

The staff were very pleasant and approachable in making us welcome.

Sales

Tom was very helpful and gave us time to take things in . Very informative and did exactly what he said he would do . Service that day was excellent

Sales

From the start to the finish our experience has been excellent

Sales

I'll give a high score because of the individual performances some of the processes were not as good

Sales

The BMW Centre is very well organised and looks good. The staff were very professional, respectful and friendly.

Sales

Extremely good service

Sales

I was told every step about the cars delivery and all the paper work