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Staff usually got their finger on pulse
I booked the service online and chose a specific service based on what I could budget for that month. When at the centre the service that was listed on the work sheet was a full, and much more expensive, service.
Would have given maximum score but service indicator was not updated on the dash board and I have to return for that to be completed.
Service team and work were very good. Complimentary vehicle wash was mediocre.
Very happy Chandlers was able to fit me in at short notice to undertake my end of warranty check. However I was promised a call back after it was discovered my alloy wheels have corrosion and whether these would be covered by the warranty. No call !
Friendly efficient staff, loyal customer recognition.
the time taken was rather more than promised
So we'll looked after.
No problem with the service /MOT - Car Valet more dissatisfied as I paid for the additional valet and the car windows were not clean and the bodywork had streaks .
My car was collected and returned at the times stated and was very satisfied
They carried out an additional service requirement to save me another appointment in a month or and were generally extremely helpful.
Very helpful and attentive staff
Every endeavour to be efficient.
When I rang to book the first service I was told I did not have a service package despite buying this from the company. However this was quickly sorted out and everything went fine from then on.
Nothing not to like other than the cost
The recall was done , curtesy car supplied
MOT passed and other items carried out well.
Service carried out within time and vehicle presented back to the customer in a clean and most acceptable standard.
Staff very helpful.
The entire process was slow and methodical. All options were explained and fair negotiations took place.
Actual service very good but see comments above which detracts severely from overall experience.
Work carried out promptly. Good feedback via vehicle health check.
Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced
Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?
Just not hitting the mark!
Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!
The service dept is always first class
Always keeping me up to date when I bring my car in!
Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.
The problem was solved and each time the car got washed too - saved me a lot of time.
My service was completed promptly and without any hassle
The service on my car was of a high standard so nothing more to say.
Service at Chandlers is never in doubt
The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.
It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)
Not always confident that service items are carried out correctly
Phone call to discus service requirements. Video to show situation at various points
Job professionally completed.
Polite and efficient staff
Felt it was not investigated thoroughly. Vehicle given back to me very quickly.
Chandlers are very good, but have a history of not calling back when contacted. This has happened several times, including just prior to the recent service. A small point, but very annoying when it happens. Just takes the edge off excellent!
Problem with water being trapped in wiper Recesses could not be solved After consulting 4 series owners forum It is a design fault BMW should redesign
No problems very courteous staff
There was a very irritating rattling sound emanating from the front of the car when my vehicle was returned following the service. When I returned the vehicle to the BMW garage the problem was sorted effectively and efficiently.
very professional team
The service department was very professional and accommodating. The fault with our car was quickly identified and then booked in for rectification. The whole way through we were kept updated and Chandlers dealt with everything regarding the warranty.
Good service but disappointed with car not looking clean after having it for 2 days. Meant to have been cleaned.
I strayed to Cooper in Tunbridge Wells for my last car GM14 ADU and have absolutely no complaints about that dealership in any way - but the design of the premises and location are dreadful certainly compared with Chandlers.
It was only a light bulb but they cleaned the car, checked tyres and brakes and look after us well.
As usual they performed to a very high standard.
The car was ready early and costs as expected
Kept to time as advised
Additional time spent in the showroom to clean the car. Cleaning standards were very poor, I normally use Cooper BMW in TW but have recently moved to Eastbourne, a much higher standard at Cooper.
I've started experiencing long delays at the reception desk before someone will acknowledge me and on one occassion left the building when I wasn't seen after 15 minutes. One of the reasons for buying a BMW was the initial reception desk contact.
The vehicle I sent in for a cosmetic repair was delivered back to me to an unacceptable standard - after a delay to the quoted time for the job. In addition it cam back with more issues than it went in with. The vehicle is still not up to standard.
car serviced in quoted time
The service and follow up call were fine and what I'd expect from BMW. The gent had a personality too which was good. (Maybe there's someone who could train the girl who answered the phone in the morning?)
did the service and finished in the agreed time great
Poor experience earlier in the year.Fairly satisfied rating - as issues took 4 months to address. Broken spring was missed on 2 separate checks & only found after the 2nd check during MOT on same day.However, Customer service level greatly improved
Efficient service staff who kept me informed on progress and kept to the time they had quoted
They could have pretended something more costly needed to be done but minimised cost to us and dealt with the issue at the first visit.
if my MOT hadn't been free I would have been more dissatisfied.
Only had a recall repair work undertaken by Chandlers and that was good.However was disappointed that an invoice wasn't issued as evidence that the recall had been done for my records
Friendly staff that dealt with my problem there an and then.
Work completed on time as arranged.
They knew straight away what the problem was likely to be (they were correct) , it was sorted promptly and they kept in touch to let us know what was happening.
Nothing was to much trouble.
Helpful staff and work completed in a timely manner.Car returned clean.
See above. Everything done on time and value for money
They did the job they were asked to do
Never had a problem
As above, however the service team did all they could to assist me when I was at the centre even arranging a lift home when they couldn't find a courtesy car. Tanya Whitlock from the mini team went above and beyond.
Tom was very helpful and gave us time to take things in . Very informative and did exactly what he said he would do . Service that day was excellent
From the start to the finish our experience has been excellent
I'll give a high score because of the individual performances some of the processes were not as good
The BMW Centre is very well organised and looks good. The staff were very professional, respectful and friendly.
Extremely good service
I was told every step about the cars delivery and all the paper work
Professional, clear advice
very good service
Not sure how it could be better or smoother ... maybe an M- keyring for and M-car
Always well looked after
The BMW sales representative was very helpful, knowledgable and courteous